The Service Desk is your single point of contact for all SPPS technology questions and incidents. Submit a service ticket online at http://servicedesk.spps.org ; email the Service Desk at firstname.lastname@example.org ; or call 3HELP from a district VoIP telephone or (651) 603-HELP from a non-district phone. The Service Desk provides support from 7:00AM until 5:00PM Monday through Friday.
Please read the Guidelines for Acceptable Use of Technology by Employees, Contractors, and Board Members. All SPPS employees are responsible for knowing and following the acceptable use guidelines. A copy of Policy 520 Technology Usage and Safety can be found here.
Click here and scroll to the bottom of the page to learn how to change your Active Directory password. Once an Active Directory password is changed, those changes are automatically passed on to the other systems which use AD for authentication.
Lotus Notes is the official email application for SPPS employees, and employees receive an email account ending in @spps.org. Lotus Notes provides users with access to email and calendar services. Email accounts are created for new employees once an employee identification number has been created and the new employee appears in the Human Resources database. Teachers hired in the spring, but who will not start until the next school year, will not receive their email account until their official start date.
SPPS Apps is the Saint Paul Public Schools' version of Google Apps for Education, and provides users with access to email; Google Docs, Presentations, Spreadsheets, and Forms; Google Drive; Google Sites; and other Google applications. Employees are required to forward their SPPS Apps email(@stpaul.k12.mn.us) to their Lotus Notes email account (@spps.org). Directions for setting up email forwarding can be found here. The creation of an Active Directory account triggers the creation of an SPPS Apps account. New users should be aware that it may take up to 24 hours for your email address / user name to appear in the Directory inside of SPPS Apps. To access SPPS Apps, go to http://start.stpaul.k12.mn.us and log in with your Active Directory user name and password. For log in troubleshooting tips, go here.
SPPS uses the Moodle learning management system to deliver online professional development and provide online learning spaces for classrooms. eLearn may be accessed at http://elearn.spps.org . Log in with your Active Directory user name and password. Some courses may require an enrollment key to enter, while others may be open to all SPPS employees. Enrollment keys can be obtained from the course instructor.
SPPS uses the Infinite Campus student information system to record attendance, grades, and behavior. Campus access is based on job responsibilities. A request for Campus access is submitted by the building principal or his/her designee via a service ticket. New staff should submit a service ticket requesting Campus training. Campus Support staff will contact the new staff member with training options. To log in to Campus, click here and log in with your Active Directory user name and password.