Desk Phones

SPPS employees can access voicemail remotely by following the steps below:

1. Dial the voicemail pilot number 651-767-8399
2. Press *
3. Enter ID (mailbox number aka last 5 digits of office phone number)
4. Press #
5. Enter PIN

To forward your SPPS line to an external number please submit a ticket at https://servicedesk.spps.org and a technician will follow up with you.

In District Calls -- Use 5 digit calling

When placing a call from a VoIP phone to any other phone number inside SPPS, please dial the last five digits of the phone number you are calling.  These calls stay inside of the SPPS network, and save the district money.  For example, when calling the Service Desk, dial 3-4357 instead of 603-4357.

Local Calls -- Dial 9 + the seven digit phone number

When placing a call outside of SPPS, please dial 9 plus the phone number.  Dialing 9 is necessary to access an outside line.

To reset your SPPS voicemail pin, please submit a ticket at https://servicedesk.spps.org and a technician will follow up with you.

To quickly locate the phone number for a district employee and bypass a main office, use the Directories key to access the Corporate Directory and place a call.

1. Press the Directories button
2. Press 5 or use the arrow key to arrow down to Corporate Directory and press Select
3. Use the key pad to enter the first name and last name. You may also use first initial and part of last name, and press Search
4. If you entered only a partial name, use the up and down arrows to navigate through the list of names until you locate the one you wish to call.
5. Press Dial to place the call or Exit, Cancel, and Exit to exit the Directories menu.

Set Up Your Mailbox

1. Press the messages key on your own desk phone

2. Your temporary password will be 1 2 3 4 5 #

3. You will hear "Welcome to Unity." Unity's tutorial will play until you successfully complete the mailbox set up.

Record Your Name

1. At the tone, state your first and last name

2. Press #

3. If you like the recording, press # to accept

Record Your Standard Greeting

1. When prompted, press 1

2. At the tone, record your greeting: "You have reached  xxxxxxxxxxx. I am unable to take your call right now.  Please leave a message and I will return your call as soon as I am able."

3. Press #.  Or, to erase and re-record, press 1

4. To Accept, press #

Change Your PIN (and remember the new one!)

1. Enter your new PIN

2. Enter the new PIN again